Welcome to D Glam, we have been dedicated to offer the best high quality raw Indian, Brazilian and Peruvian hair in many textures such as bodywave, loosewave, deepwave, curly, straight and more. We strive to provide outstanding customer service, fast delivery. Our commitment of customer's satisfaction is extremely important. Thank you for choosing D Glam as your trusted partner. We invite you to explore our website and discover more about our high quality hair. If you have any questions or would like to get in touch, please don't hesitate to send an email to DGlamllc@gmail.com

We appreciate your support and look forward to serving you.

Our mission is to provide exceptional customer service by understanding and exceeding our customers’ expectations, building lasting relationships, and creating a positive shopping experience.

☎️ Communication Channels:

• We are available to assist customers through various communication channels, telephone, email, and social media platforms.

• Our team members are trained to communicate clearly, professionally, and empathetically with customers at all times.

💬 Response Times:

• We strive to respond to customer inquiries and concerns promptly and efficiently.

• In-store inquiries and requests will be addressed immediately whenever possible. For inquiries received through other channels, we aim to respond within 24 hours.

✔️Problem Resolution:

• We are committed to resolving customer issues and complaints effectively and in a timely manner.

• Our team members are empowered to resolve minor issues on the spot and escalate more complex issues to the appropriate department or management level for swift resolution.

✅ Customer Feedback:

• We value customer feedback and encourage customers to share their experiences, suggestions, and concerns with us.

• Feedback received will be used to improve our products, services, and overall customer experience.

🛍️ Product Knowledge:

• Our team members are trained to have a deep understanding of our products and services to provide accurate information and assistance to customers.

• We continuously update our team on new products, promotions to better serve our customers.

🔑 Accessibility:

• We strive to make our products and services accessible to all customers, including those with disabilities.

• We are committed to complying with accessibility standards and providing reasonable accommodations upon request.

🔐 Customer Privacy:

• We respect customer privacy and protect their personal information in accordance with applicable laws and regulations• Customer information is used only for purposes related to their transactions with us and is not shared with third parties without consent.

➡️ Continuous Improvement:

• We regularly review and evaluate our customer service processes, policies, and performance metrics to identify areas for improvement and implement necessary changes.

• Customer feedback, employee suggestions, and industry best practices are valuable sources of insights for continuous improvement initiatives.